Terms and Conditions

These Terms and Conditions (the "Terms", "Agreement") govern the use of our logistics and transport platform (the "Platform"), including the mobile application and website.

By registering for, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

All digital confirmations, bookings, approvals, and electronic acceptances made through the Platform are legally binding.

"Platform" — the digital marketplace operated by us, connecting shippers with independent transportation providers.

"Customer" (or "Client" / "Shipper") — a legal entity or individual acting in a commercial capacity who requests transportation services.

"Vendor" (or "Carrier") — an independent transport company, logistics provider, or fleet owner that performs transportation services.

"Driver" — an independent contractor, or a driver operating under a Vendor, who physically performs transport and delivery services.

"User" — any Customer, Vendor, or Driver using the Platform.

The Platform operates exclusively as a digital marketplace and technology intermediary that connects Customers with independent Vendors and Drivers.

The Platform does not: provide transportation, freight forwarding, or logistics services; act as a carrier, freight forwarder, subcontractor, agent, or employer; assume custody or control of goods at any time; exercise control over the physical execution of transport services.

All transport services are performed solely by independent Vendors and Drivers.

The Platform is intended for individuals and businesses aged 18 years or older.

Depending on their role, Users must provide and maintain valid and accurate registration information, including where applicable: Customers: accurate identity, company, and billing details; Vendors: company registration documents, tax identification, insurance certificates, fleet and vehicle documentation, and driver compliance records; Drivers: driving license, vehicle registration documents, mandatory insurance coverage, and transport permits (where applicable).

The Platform reserves the absolute right to approve or reject onboarding, request additional compliance documentation, and suspend or terminate access at any time.

Vendors and Drivers act as independent business entities or independent contractors. Nothing in this Agreement shall be interpreted as creating an employment, agency, partnership, or joint venture relationship between any User and the Platform.

Vendors are solely responsible for their employees, subcontractors, drivers, and fleet. Drivers perform services independently, at their own risk, expense, and discretion, and are solely responsible for all operational costs (fuel, tolls, maintenance, permits) and for their taxes, social contributions, and legal obligations.

All transport requests are subject to acceptance by a Vendor. A binding shipment contract is formed only when a Vendor accepts the order and the Platform confirms the booking in the system.

The Platform does not guarantee the availability of carriers.

Once a shipment is accepted, the Vendor or Driver enters a legally binding obligation to perform the transport service in full. Cancellation after acceptance is strictly prohibited except in force majeure events; unauthorized cancellation constitutes a material breach of this Agreement.

All prices displayed are indicative or system-calculated based on the data provided. Final pricing may vary due to waiting time, route changes, detention, additional services, or incorrect shipment data provided by the Customer. Final charges are binding once the service is completed.

All payments are processed exclusively through the Platform. The Platform may charge the Customer automatically for verified additional costs applied post-delivery (detention, waiting time, penalties).

The Platform reserves the right to: withhold payments during disputes or investigations; offset or deduct penalties, damages, or claims from settlements; adjust final settlement amounts in case of disputes or violations.

No payment obligation exists toward Vendors or Drivers until successful delivery confirmation is verified through the Platform.

Each shipment includes 48 hours of free loading/unloading time.

Any delay beyond this free period is subject to a detention charge of 100% of the agreed daily freight rate per additional day. Delays caused by the Customer are fully chargeable to the Customer.

All detention claims must be documented, time-stamped, and approved through the Platform system. Detention compensation is payable only if properly documented and approved.

The Customer may cancel a shipment before Vendor dispatch. After dispatch or acceptance, cancellation is subject to cancellation fees; full or partial freight charges and additional costs (fuel, waiting, repositioning) may apply. The Platform has sole discretion to determine applicable fees.

Vendors and Drivers may not cancel accepted shipments except in force majeure events, as set out in Section 6.

The Customer is solely responsible for the accuracy of shipment details, the legality of goods, proper packaging and labeling, customs documentation (if applicable), and compliance with import/export regulations. The Customer must: ensure cargo is properly packaged and ready for transport; provide accurate weight, dimensions, and description; ensure goods are legally permitted for transport; be present or represented at loading and unloading points; provide all required documents in advance; handle export/import documentation, customs declarations, duties, taxes, and regulatory compliance.

The Platform and Vendors do not act as customs agents unless explicitly agreed in writing. Failure to comply may result in delays, penalties, or refusal of service. The Platform assumes no responsibility for shipment content or legality.

Vendors are fully responsible for the allocation of drivers and vehicles, route planning and execution, compliance with transport regulations, cargo handling and safety, and customs documentation where applicable.

Drivers agree to: arrive on time at pickup and delivery locations; follow routing instructions unless legally prohibited; ensure proper handling and securing of cargo; maintain vehicle roadworthiness at all times; comply with all applicable local, national, and international laws.

Failure to meet performance standards may result in penalties, suspension, or termination.

Vendors and Drivers must maintain at all times: valid motor vehicle insurance; carrier liability insurance (Vendors); cargo insurance where required by shipment type, law, or Platform rules.

Failure to maintain valid insurance results in immediate suspension of access. Vendors and Drivers are solely responsible for claim handling with insurers.

Vendors and Drivers may not subcontract, transfer, or assign orders or obligations without prior written approval from the Platform. Unauthorized subcontracting constitutes a material breach, grounds for immediate termination, and may result in financial penalties.

Users must not ship, transport, or accept for transport: illegal or restricted goods; undeclared hazardous materials; contraband or sanctioned items. The Customer bears full legal responsibility for violations related to shipment content, including fines, penalties, or seizure.

All Users are strictly prohibited from: bypassing the Platform to contract directly with other Users; falsifying shipment or delivery status or documentation; engaging in fraud, collusion, or price manipulation; misusing Platform data, pricing data, carrier data, or other Users' information; extracting or copying Platform operational data.

Any violation may result in immediate and permanent account termination and legal action.

Risk in the cargo transfers to the Customer upon loading (as defined per shipment terms) or as specified in the booking confirmation.

Vendors and Drivers assume full and unlimited liability for: cargo loss, damage, theft, contamination, or delay; breach of transport instructions; customs or transport regulation violations and fines; actions of their drivers, subcontractors, or agents; third-party claims arising from transport operations.

The Platform bears no liability whatsoever for cargo, delays, operational failure, or financial losses. All cargo claims must be directed to the responsible Vendor.

To the maximum extent permitted by law, the Platform shall not be liable for: loss of profit; indirect or consequential damages; operational delays; cargo damage or loss; actions or omissions of Vendors, Drivers, or third parties.

The total liability of the Platform, if any, is strictly limited to the service fees received by the Platform for the specific shipment concerned.

The Platform may impose and automatically deduct penalties from pending payments or settlements for: cancellation after acceptance; no-show or delayed arrival; delay or detention caused by the responsible User; cargo damage or loss; documentation errors or violations; breach of service obligations.

Vendors and Drivers are subject to continuous performance monitoring, including on-time performance, claim frequency and ratio, customer feedback, and compliance history.

Based on performance metrics, the Platform may reduce order allocation or visibility, restrict access, or suspend or deactivate accounts.

The Platform may suspend or terminate any User's access immediately, without prior notice, in case of: breach of contract; fraudulent activity, suspected fraud, or misconduct; misuse of the Platform; repeated operational failures or repeated non-payment; legal, regulatory, or reputational risk to the Platform.

Termination does not relieve any User of liability for prior obligations or shipments.

Each User agrees to fully indemnify and hold harmless the Platform from any claims, damages, losses, legal actions or proceedings, and regulatory penalties arising from: shipment content or instructions provided by the Customer; the User's services or operations; the User's breach of this Agreement.

All claims must be submitted within the Platform system within the defined claim period.

All disputes shall first be handled through Platform mediation where possible. The Platform may request supporting documentation and facilitate settlement, but is not liable for outcomes. The Platform's operational determination is final in marketplace matters.

If unresolved, disputes shall be governed by the jurisdiction specified by the Platform.

This Agreement is governed by the jurisdiction selected by the Platform.

Each User acknowledges that: these Terms may be updated by the Platform at any time; continued use of the Platform constitutes acceptance of updated Terms; digital and electronic acceptance has full legal force and is legally binding.

Contact: office@logixaapp.com.