Privacy Policy

Welcome to our logistics and transport platform (the "Platform", "App", "Website", "we", "us", or "our").

The Platform is a digital marketplace that connects Customers (Shippers) with independent Vendors (transport companies, logistics providers, and fleet owners) and Drivers for the purpose of arranging and executing cargo transportation services.

This Privacy Policy applies to all users of the Platform, whether you use it as a Customer, a Vendor, a Driver, or a visitor to our Website. Where a specific category of data applies only to a particular type of user, this is indicated below.

By using the Platform, you agree to this Privacy Policy. We process personal data in accordance with applicable data protection laws.

The Platform is intended for individuals and businesses aged 18 years or older.

We do not knowingly collect data from minors. If such data is identified, it will be deleted immediately.

3.1 Personal and Account Information — When you register or use the Platform, we may collect: full name; phone number; email address; date of birth (if required); company name and billing details (if applicable). If you register using third-party login (e.g. Apple or Google), we may receive your name, email address, and a unique user identifier. We do not access passwords.

3.2 Company and Business Information (Vendors) — If you use the Platform as a Vendor, we may collect: company name and legal registration details; tax identification number; address and contact details; authorized representatives; fleet and operational information (vehicle list, insurance and transport permits, trailers or containers, operational capacity and availability, logistics performance data); information about Drivers you manage (names, contact details, license information, employment or contract status, assignment history).

3.3 Driver Documents, Verification, and Vehicle Information (Drivers) — If you use the Platform as a Driver, we may collect: driver license information; identity documents (passport or ID card); work authorization (if applicable); background verification data (if required by law or by Vendors); vehicle registration details, type, model, and category; insurance documents and technical inspection certificates.

3.4 Shipment, Order, and Activity Data — We collect data necessary to provide logistics services, including: cargo type, weight, and description; pickup and delivery locations; transport routes and schedules; order history and shipment status; assigned transport orders and delivery history; performance metrics (timing, completion and acceptance rates).

3.5 Location Data (GPS) — If enabled, we may collect real-time GPS location, route history, trip start and end locations, and movement during active deliveries. Location data is collected primarily from Drivers during active transport services. This data is used for order assignment, live tracking, delivery confirmation, and route optimization and logistics coordination. You may disable location services in your device settings, but some Platform features may not function properly.

3.6 Financial and Payment Information — Where payments or payouts are processed through the Platform, we may collect: bank account and payout details; invoicing and billing records; transaction history related to services.

3.7 Technical Data — We may automatically collect: device type and operating system; IP address and approximate location; app and website usage data (sessions, clicks, logs); crash reports and performance data; language and region settings.

3.8 Communication Data — We may collect: messages within the Platform; communication with support, Customers, Vendors, or Drivers; feedback, inquiries, and dispute resolution data; service-related notifications.

We use your data for: providing and managing transport services, orders, and shipments; connecting Customers, Vendors, and Drivers; order assignment, navigation, and real-time tracking; verifying identity, companies, vehicles, licenses, and compliance documents; processing payments and settlements (where applicable); communication and notifications; monitoring service quality and performance; improving Platform performance and analytics; security and fraud prevention; legal and regulatory compliance.

We do not use your data for automated decision-making with legal effects.

We may share your data only when necessary: between Customers, Vendors, and Drivers to execute and track transport orders; with logistics partners and dispatch systems; with payment providers and financial institutions (where applicable); with IT service providers (cloud, analytics, hosting); with government or regulatory authorities when required by law.

All third parties are required to protect your data and use it only for service-related purposes.

We do not sell or rent your data.

We process your data based on: Contractual necessity — to provide transport services and execute orders; Legitimate interests — to operate and improve the Platform; Legal obligations — compliance with tax, transport, and regulatory requirements; Consent — for optional features such as location services or marketing.

We retain data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

After account deletion or termination, data is removed unless retention is required by law. Some anonymized data may be stored for analytics.

We apply appropriate security measures, including: encryption of sensitive data; secure servers and infrastructure; access control systems; continuous monitoring and fraud detection tools.

However, no system is fully secure.

Your data may be transferred and processed in different countries. We ensure appropriate safeguards are applied to protect your information.

You may request: access to your data; correction of your data; deletion of your data; restriction of processing; data portability; withdrawal of consent.

To exercise these rights, contact us using the details below.

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy, contact us at office@logixaapp.com.